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Frequently Asked Questions

Technical support requests must include your key number and version number.

Tips for using technical support:

  • SoftPlan+ subscribers, please use the support ticket system, from within a SoftPlan drawing, select Help > SoftPlan+ support ticket.
  • Check the FAQ section to resolve the issue.
  • For roof related questions, email the drawing along with a description of the problem to
  • Please include only one question per email.
  • Questions addressed to specific technicians may go unanswered if that technician is unavailable.

Policy for retired SoftPlan versions:

To provide SoftPlan customers with the best possible support services, it has become necessary to retire older versions of SoftPlan.

SoftPlan no longer provides support for SoftPlan Version 14 and earlier versions.

SoftPlan 2012 users can only receive technical support by email.

SoftPlan 2012 will be retired effective January 1, 2016.

SoftPlan+ subscribers: for best service see your help menu from within SoftPlan.

SoftPlan Bonus Content

SoftPlan Technical Support Bulletins

Add SoftPlan to your address book.