FAQs

Q. Does SoftPlan work with MiTek?
Ans. Yes - the SoftPlan model can be directly exported to MiTek SAPHIRE.
Q. Some home design software targeted at consumers say they include materials lists. What makes SoftList different?
Ans. SoftList is much more powerful than any other integrated material list module and the resulting list more complete.  What other software developers sell as a "Materials List" is a simple listing of the items that you have drawn on the screen.  SoftList has the ability to count materials via logic based material definitions.  Items that are not drawn are counted based on the presence of items that are on the drawing.  For example, if we were to draw a 8' x 10' stone patio a lesser design package may report that the 80 sq ft of material is required. What you draw is what gets counted.  SoftList on the other hand, based on the presence of the same patio, can calculate the volume of the excavation; the rolls of landscaping fabric, the length of edging, the volume of gravel and stone dust, and the number of stones required, each with pricing and a waste factor. So, there is a huge difference between a simple schedule of materials and the comprehensive materials list that SoftList is capable of producing.
Q. While using the demo DVD I experience the following warning when going into 3D: “..application has failed to start because d3dx9_35.dll was not found..”
Ans. To continue working in 3D please update your Microsoft directX libraries by clicking the link below. Click Here to Update Libraries
Q. When running the SoftPlan demonstration and trial DVD, I encounter the error: “This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.”
Ans. To fix this issue please download and install the following .exe file. http://www.softplan.com/ftp/msvcrt/vcredist_x86.exe
Q. Does SoftPlan contain manufacturer catalogs?
Ans. Yes - click here for list of building product suppliers that have content included in SoftPlan.
Q. Does SoftPlan’s 3D include the ability to do a “Ray Trace” rendering?
Ans. Yes - selecting "Rendered" mode in SoftPlan 3D results in a "Ray Trace" rendering.
Q. Will SoftPlan and/or SoftPlan reView run on a Microsoft Surface tablet?
Ans. SoftPlan will run on both the 64 GB and 128 GB versions of the Microsoft Surface Pro tablet which uses the Windows 8 operating system. SoftPlan will not run on the Microsoft Surface RT tablet, as the program is not compatible with the Windows RT operating system. SoftPlan reView will run on both the 64 GB and 128 GB versions of the Microsoft Surface Pro tablet which uses the Windows 8 operating system.

SoftPlan reView will not run on the Microsoft Surface RT tablet, as the program is not compatible with the Windows RT operating system.

Q. Can I scan drawings into SoftPlan?
Ans. A drawing cannot be directly scanned into SoftPlan. A scanner creates a raster image, a series of dots that form an image. SoftPlan only understands vector drawings, drawings formed by lines. To bring a scanned image into SoftPlan, it would have to be converted to a vector based file. This is a long process that requires additional software and would, in almost all cases, take longer than reproducing the drawing in SoftPlan.
Q. How Often Do Updates Come Out?
Ans. SoftPlan issues two types of updates. New versions and updates. New Versions A new SoftPlan new version is quite large and incorporates many new features.  Historically new versions were released on average every 24 to 36 months. Moving forward new versions will be released every 24 to 27 months. Purchase of these new versions is optional, and a charge does apply. Updates From time to time, SoftPlan will release updates (patches) between the release of new versions. These updates often include minor adjustments and can be downloaded free of charge.
Q. Will SoftPlan run on a Mac?
Ans. Yes - SoftPlan can be run in several ways on Intel based Macintosh systems which use Mac OS X. Boot Camp software allows you to choose at start-up which operating system, Mac or Windows, to use. Parallels Desktop and VMware Fusion software are used to create a virtual Windows environment within the Mac operating system. Click here for Apple's information on running Windows programs.
Q. What type of computer does SoftPlan require?
Ans. SoftPlan can be run on any current generation PC which is 100% IBM® compatible and uses the Windows 7 Windows 8 or Windows 10 operating systems along with an Intel® or equivalent processor. SoftPlan is not compatible with the Apple® Mac OS®, including when used on a computer with an Intel processor. In addition, configurations such as terminal or server operating systems as well as the Linux and Sun® Solaris™ operating systems are not supported. It may also be possible to run SoftPlan on those earlier versions of the Windows operating system which are still supported by Microsoft®. This chart is the MINIMUM recommended computer, SoftPlan will run on some lesser computers and of course a more capable computer would be better:
Desktop PC Laptop
Processor 2.4 GHz dual core 1.6 GHz quad coreor2.4 GHz dual core
Video Card see link see link
Input Device 2 button mouse 2 button integrated pointing device
Operating System Windows Vista® SP2 32-bit
System RAM 2 GB
Dedicated Video RAM 512 MB
Program Installation Requirements 5GB of free hard drive spaceDVD drive
Additional Requirements USB portinternet connection
Some additional technical details: • SoftPlan can be run on both 32-bit and 64-bit operating systems. SoftPlan remodel can only be run on 64-bit operating systems • SoftPlan will take advantage of dual core and hyper threading processors See also Will SoftPlan run on a Mac? Some more detailed hardware information for users of SoftPlan: Processor (CPU) Minimum:  2.4 GHz dual core. Preferred:  Multiple (4+) Cores and Hyper Threading will provide considerable benefits when working in 3D, less noticeable but still desirable for non-3D work. They are also more important than raw processor speed. Graphics (Video) Card  Minimum:  DirectX11 support, 512 MB dedicated RAM. Preferred:  DirectX 11 support, 1 GB+ dedicated RAM. The higher the number of pixel shaders, vertex shaders, and stream processors the better the resulting 3D performance will be in all modes but Rendered. SoftPlan Rendered mode uses the CPU and not the graphics card, and this is where the multiple cores will really come into play. Exclusions:  Workstation class graphics cards, such as the Quadro series, are generally not recommended as they tend to deliver poor performance when used with SoftPlan, which is designed to take advantage of features provided by so called ‘gaming’ cards, features which most workstation cards lack. System RAM  Minimum:  2 GB. Preferred:  8 GB+ In general “more is better,” but there is a point where adding more no longer provides a significant performance boost. Where that point will be however is difficult to predict. Operating System  Minimum:  Windows 7 32-bit Preferred:  Windows 7, Windows 8 or Windows 10 64-bit Limitations:  32-bit operating systems will allow SoftPlan to run but are not recommended as they are limited in their amount of available RAM. General Caveat Because a computer is comprised of numerous components each with unique performance capabilities it is impossible to recommend an ‘ideal system,’ nor can recommendations on specific brands or hardware components be made.
Q. There are several home design software programs. What’s the difference?
Ans. You are probably looking at several programs ranging in price from $750.00 to $6000.00. Programs towards the lower end of this price range will likely easy to learn at first but due to their history as consumer products they tend to become limiting very quickly and will not provide the ability to complete highly detailed working drawings. Most of the programs towards the upper end of this price range are going to allow you to complete working drawings, but will lack ease of use. SoftPlan is and always has been targeted to the professional user and is the only program that combines an easy to use interface with the ability to complete highly detailed working drawings, 3D renderings and material take offs. SoftPlan does not charge annual maintenance or support fees.
Q. What type of video card does SoftPlan require?
Ans. SoftPlan requires a video card capable of supporting DirectX version 11. Video cards which only support earlier versions of DirectX will result in significantly degraded performance and are not recommended. SoftPlan requires a minimum of 512 MB of dedicated video RAM, however the more memory on the video card, the better your graphics will be.  Depending on the card, higher numbers of pixel shaders, vertex shaders, or stream processors will also yield better performance. Note that the video card does not affect the performance of SoftPlan’s Rendering mode. SoftPlan runs well with the majority of the graphics cards recently released by NVIDIA and AMD. Whoever the manufacturer of your graphics card, it is important to keep the video driver current. For more information, check the manufacturer’s site. Preferred:  DirectX 11 support, 1 GB+ dedicated RAM. The higher the number of pixel shaders, vertex shaders, and stream processors the better the resulting 3D performance will be in all modes but Rendered. SoftPlan Rendered mode uses the CPU and not the graphics card.   Exclusions: Workstation class graphics cards, such as the NVIDIA Quadro® series and the AMD FirePro™ series, are generally not recommended as they tend to deliver poor performance when used with SoftPlan, which is designed to take advantage of features provided by so called ‘gaming’ cards, features which most workstation cards lack.   Limitations:  Integrated graphics (i.e. no separate graphics card) often do not have dedicated RAM, instead sharing memory with the system in general. This is common with both laptop and desktop computers and can result in inferior performance as compared to that of a separate graphics card. Click here to install the most current version of the DirectX driver.
Q. What can you tell me about 3D in SoftPlan?
Ans. It's fast, easy to learn, and easy to use. A to-scale three dimensional rendering of your model appears at your request instantaneously during any phase of the drafting process. SoftPlan allows you to apply countless textures to three dimensional surfaces - e.g. hardwood, carpet or tile to floor surfaces; brick, siding or stucco to exterior wall surfaces; etc.. To bring your model to life, various lighting, which casts incredible shadows and reflections, can be added. Sunshine, representative of various daytime hours, is easily simulated. Even create exterior or interior spotlights, lamps, and overhead lighting - it's all available, and nothing short of amazing! 3D views are generated in different modes such as Wire Frame, Hidden Line, Shaded, and a Textured 3D. The Textured 3D shows different surfaces such as brick, stone, siding, shingles, etc.  
Q. Does SoftPlan require a user to pay an annual support fee?
Ans. No, unlike many software companies within this industry SoftPlan does NOT require users to pay an annual support fee.
Q. Does SoftPlan have a Trial Version?
Ans. Yes, when running the SoftPlan Demonstration select the "Let Me Try" button from the lower right corner. If your computer is connected to the internet, a drawing session will begin.
Q. Does SoftPlan charge for technical support?
Ans. No, technical support is free provided that a user is on the current or previous version.  Some design software companies are now up to $125 per technical support call. SoftPlan+ subscribers have access to enhanced technical support.  SoftPlan+ is included with the initial purchase for the current version.