SoftPlan+: FAQs

If I subscribe to SoftPlan+ do I need to upgrade my SoftPlan as well?

No - the SoftPlan+ subscription includes access to the latest version SoftPlan has to offer.

I have multiple SoftPlan keys. Do I have to purchase a SoftPlan+ subscription for them all?

No - you do not have to subscribe all keys to SoftPlan+ but only the subscribed keys will have the SoftPlan+ services available.

Note: the main key must be the first key subscribed.

I have multiple SoftPlan Keys. Can I update some to SoftPlan+ while updating others via a traditional upgrade?

No - all keys that are updated must be done the same way.  You can not subscribe to SoftPlan+ with one key while purchasing an upgrade for another key.

Note: You do not have to upgrade all keys nor do you have to subscribe to SoftPlan+ with all keys.  You just can't mix the two methods.

On a Network version of SoftPlan do all the “seats” have to have individual SoftPlan+ subscriptions?

Yes - all active seats on the Network version will need a SoftPlan+ subscription but the subscriptions are at a lower rate.  

I do not currently own SoftPlan reView. If I subscribe to SoftPlan+ do I gain access to SoftPlan reView?

Yes - the SoftPlan+ subscription includes access to SoftPlan reView. 

What hours is technical support available to SoftPlan+ subscribers?

Monday to Friday 9:00 am to 5:00 pm eastern. 

What happens if I fail to pay the monthly SoftPlan+ subscription?

SoftPlan+ is a subscription service. 

Failure to pay will result in the SoftPlan reverting to its current paid version. 

As drawings are not backwards compatible this may result in an inability to access drawings authored in the most current version.  

Subscription fees paid may be credited towards the purchase of the current upgrade.

I am a SoftPlan+ subscriber. What number do I dial to obtain technical support?

Please see the SoftPlan Start page for your toll free technical support number.

Note: You will be asked to verify your key number when the call is answered. If you are not a SoftPlan+ subscriber you will be directed to the regular toll number to access the free support. 

If my SoftPlan+ subscription lapses what do I need to do to have it reinstated?

Contact SoftPlan sales. An activation fee will apply. 

I live outside North America. Can I subscribe to SoftPlan+?

No - SoftPlan+ subscriptions are only available in the United States and Canada.

How does a project get uploaded to the SoftPlan+ cloud server?

Projects are automatically copied to the SoftPlan+ cloud server when the project is closed (File > Close > Close Project) or when SoftPlan is exited based on the "Automatically copy to the SoftPlan+ cloud" setting. (File > Project Information). 

Can I show a client their design with reView on an iPad without an internet connection?

Yes - watch this video that explains what needs to be done.

How do I create a reView file and send it to my client using SoftPlan+?

In SoftPlan, go to File, SoftPlan+ Publish, reView. Select the Drawings and/or Panoramas that you wish to send to your client and add their email address.

Note that Panorama locations are listed based on Rooms that have been added in Room mode.

An email will be sent to the client directing them to our website where they can create a username and password and download the reView Viewer. Once installed, the client can then open the reView Viewer, enter their username and password and view the projects that were published.

If I upgrade to the latest vesion of SoftPlan do I also get the features of SoftPlan+?

No but SoftPlan+ subscribers do get the latest version of SoftPlan.