15 replies to this topic

[Paul Utry]

My softplan has not updated it looks like I am still at 2018 1.2 Any Ideas why?

[Yvon Gonthier]

It doesn't update automatically. But you should receive a message when an update is available. Not sure if you receive a message when new updates come out and you haven't installed the previous ones. 

Go to the Softplan web page>Support>Patches

[Tom Rogers]

Might want to hold off a bit Paul.  A few of us have been having some glitches where walls are disappearing.  Have a ticket into Tech to see if they can find it

[Martin Livingston]

I am having the same problem with disappearing walls.

[Brent Hyndman]

2018.1.2 is a Beta version and will not update automatically or through the patch mechanism. You will need to do a new install from: http://softplan.com/?page_id=2685to get to a current release version that will update automatically. We will look into the disappearing walls further. 

[John Honea]

Another experiencing the disappearing walls.  Seeing the same issue randomly.

[Mark Petri]

I've had disappearing walls in 2016 and 2018. It seems the more complicated the model, the more often walls disappear.

[Tom Rogers]

I would agree Mark that my project is a 2 story 2500sf full boat plan (drawings, building options, 3D rendering, Material list).  

[Paul Utry]

Thanks for all your replies ........I think I will wait a bit until they get the issues cleared up

[Brent Hyndman]

When you have walls disappear do you have the same drawing open in a plan set on a different tab? If so, are the drawings in different modes?

[Brad Graber]

Just found my first disappearing walls in the electrical plan.  I hit Ctrl+r for a redraw and more walls disappeared.  This is in Electrical mode with multi-drawings.  Not all walls are gone and not all walls of the same type are gone, just a random selection of walls.

[Brad Graber]

I had problems with a basement electric plan and shutting down and restarting solved that one, but now the issue moved to the first floor plan and I can't get that one to display correctly.  I'm trying to print and send to a customer, but so far striking out.

[Brent Hyndman]

Please make sure to create a ticket so we can take a look. 

[Brad Graber]

I'm not a plus subscriber, once I get a bit of free time I may try to send in my drawings.  

[Mark Petri]

It varies for me, but I often have a full plan set open and am working in one mode or another for the actual drawing. It doesn't make sense for my work flow to have to shut down my plan set sheets in order to work on a model/drawing and then open it again. I need to be able to check how all the drawings on a plan set page are being affected as I go.