5 replies to this topic

[Thomas Kreun]

I just downloaded the latest patch and when I tried opening Softplan I received a window with the following message-

 

C:\Softplan-2\Softplan.exe

"Windows cannot access the specified device, path or file. You may not have the appropriate permission to access the item"

 

Short story- I uninstalled and reinstalled 2018. I open my latest plan set but it gave me a message that it was created with a newer version so I reluctantly installed the latest patche again in hopes of a different outcome. I didnt get that different outcome! Help!

 

I left out a detail. During the download of the patch I received a message basically saying it cont download a file because it already existing and gave me the option to ignore or cancel the download completely. At this point I have done both with the same outcome.

[John Jones]

Try to run the patch from the website.

1. Reboot the system
2. Download and run the latest patch for your version of SoftPlan from the Support > Patches page of the SoftPlan Website.
3. Reboot the system after the patch finishes
4. Start SoftPlan

[Tom Rogers]

It might be that it is in a folder labeled "Softplan-2"

 

It probably needs to look in C:\Softplan\Softplan.exe

[Keith Almond]

My 2016 was in a folder called C:\Softplan when I installed 2018 it automatically created a C:\Softplan-1 folder. I suspect that's why Thomas' says C:\Softplan-2 as it's been reinstalled.

[Thomas Kreun]

I left out a detail. During the download of the patch I received a message basically saying it cont download a file because it already existing and gave me the option to ignore or cancel the download completely. At this point I have done both with the same outcome. As soo as I cancel or ignore and complete the download I cant open Softplan and I get the

C:\Softplan-2\Softplan.exe

"Windows cannot access the specified device, path or file. You may not have the appropriate permission to access the item"

[Marc Bell]

Hey Thomas,

Did you ever get this issue resolved? I had the same exact thing happen about two weeks ago installing the latest update.

I called Tech Support and they said they were aware of the problem, but I never heard back from them. I had to install a whole

new Softplan in addition to the one that wouldn't open. That one worked, but now I can't remember exactly what I did!

Since then I have purchased a new machine and I'm afraid to install any future updates unless they've fixed the problem.

 

Thanks!