15 replies to this topic

[Brad Graber]

I have crashed and burned 4 times today.  Just updated this morning... Prior to today I would have called this a stable software.  Anybody else???

[Brent Hyndman]

Hi Brad.

 

Please create a ticket with the project that you are using and document the steps to recreate.

 

Thanks.

[Tom Rogers]

No problems with me.  Updated yesterday and no known issues with the update.  Unless I can blame my printer hardware crashing on it    JK-Epson WF 7620 has a known problem but they are replacing after over 2 years from purchase. 

[Brad Graber]

i don't have softplan plus... but it did upload the files as it crashed I believe.  I think I have it narrowed down though.  It appears to happen everytime I use the "set distance between" command on an item that is overlaid and an item on the current drawing.  for example if I have a porch beam on the first floor and I have my basement plan current I try and use the between command to make an object line up with the porch beam (that is on the first floor) it crashes when I execute the command.  I do not believe it crashed while doing this in the past.

[Brent Hyndman]

Thanks Brad. Good work narrowing that down. I was able to repeat it.

 

The issue has been reported. 

[Troy Lachcik]

I am having an issue with repeat edit on a gable vent.  This crashes my system every time.

[Brent Hyndman]

Thanks for letting us know Brendon. I checked our current tickets and emails and don't see anything there from you regarding this issue.

 

Please create a ticket if possible with the steps to recreate. If not on SoftPlan+ an email with the drawing(s) attached will help us to track the issue as well.

 

We also need the key number being used to check for crash logs.

[Brad Graber]

Just downloaded the latest patch and it appears to have been fixed.  Thanks Softplan crew for a quick turn around on that issue.

[Brent Hyndman]

Great to hear Brad. Thanks for letting us know.

[Todd Williard]

I have crashed 6 times today .

[Tom Rogers]

Worked on 4 very complicated plans and stable as can be.  No crashes with latest update

[Brent Hyndman]

Todd,

 

Not too many seem to be having an issue. However, we have been able to narrow it down and a change order has been created.

 

If you are having issues when editing openings, it appears to be connected to having the header position set to 'Underside of top plates'. For now, we would suggest changing the header position in your drawing options to 'Directly over Opening' until you are done editing the openings and then you can set it back.

 

Hope that helps.

 

As always, if you are experiencing any difficulties, please don't hesitate to contact support by email, phone or ticket so that we can address the issue in a timely manner.

[Todd Williard]

Hi Brent,

Yes, I noticed it had to do with editing openings. I will try your suggestion.

Thanks!

[Todd Williard]

Brent,

that seemed to correct one issue, however, since the update, I have not  been able to open one specific project. it crashes upon opening. I cant send to +support because I can't open the file.

Suggestions?

[Brent Hyndman]

We just released the 2018.4.5 patch which addresses the header position issue you were experiencing.

 

Please try opening the project again with the new update. If you are still having trouble please attach the drawing(s) to an email and send them to us at support@softplantech.com . 

[Todd Williard]

The latest patch has corrected my problems. Thanks!