I have crashed and burned 4 times today. Just updated this morning... Prior to today I would have called this a stable software. Anybody else???
Newest update crashing for me
#3
Posted 29 November 2017 - 03:37 PM
No problems with me. Updated yesterday and no known issues with the update. Unless I can blame my printer hardware crashing on it JK-Epson WF 7620 has a known problem but they are replacing after over 2 years from purchase.
"remember... what we are building today, should be what we want in the future"
Version 10 to Version 2024+ and beyond
www.residentialproductions.com
#4
Posted 29 November 2017 - 03:54 PM
i don't have softplan plus... but it did upload the files as it crashed I believe. I think I have it narrowed down though. It appears to happen everytime I use the "set distance between" command on an item that is overlaid and an item on the current drawing. for example if I have a porch beam on the first floor and I have my basement plan current I try and use the between command to make an object line up with the porch beam (that is on the first floor) it crashes when I execute the command. I do not believe it crashed while doing this in the past.
#7
Posted 30 November 2017 - 08:23 AM
Thanks for letting us know Brendon. I checked our current tickets and emails and don't see anything there from you regarding this issue.
Please create a ticket if possible with the steps to recreate. If not on SoftPlan+ an email with the drawing(s) attached will help us to track the issue as well.
We also need the key number being used to check for crash logs.
#11
Posted 06 December 2017 - 02:01 PM
Worked on 4 very complicated plans and stable as can be. No crashes with latest update
"remember... what we are building today, should be what we want in the future"
Version 10 to Version 2024+ and beyond
www.residentialproductions.com
#12
Posted 06 December 2017 - 02:57 PM
Todd,
Not too many seem to be having an issue. However, we have been able to narrow it down and a change order has been created.
If you are having issues when editing openings, it appears to be connected to having the header position set to 'Underside of top plates'. For now, we would suggest changing the header position in your drawing options to 'Directly over Opening' until you are done editing the openings and then you can set it back.
Hope that helps.
As always, if you are experiencing any difficulties, please don't hesitate to contact support by email, phone or ticket so that we can address the issue in a timely manner.
#15
Posted 11 December 2017 - 04:21 PM
We just released the 2018.4.5 patch which addresses the header position issue you were experiencing.
Please try opening the project again with the new update. If you are still having trouble please attach the drawing(s) to an email and send them to us at support@softplantech.com .
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