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#1 Guest_Dick Masse_*

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Posted 11 February 2018 - 10:58 AM

Trying to set up Forum User account using the only email address I have. Being told that this email address is already associated with another key#. I have recently upgraded to 2018 plus, registered with my email address, not sure what is happening.  I had previously been in Splash forum, could that be effecting my having an User Forum  account?

#2 Daniel Zanoli

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Posted 12 February 2018 - 08:49 AM

Do you have another key registered in your name ? 

#3 Gary McKeon

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Posted 12 February 2018 - 09:11 AM

Most likely. Your best bet is to call Softplan directly so they can help you sort it out.

#4 Keith Almond

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Posted 12 February 2018 - 09:23 AM

With the Softplan Plus, there is a TOLL-FREE number. You can find it on the start page

  • John Jones likes this

There are 10 types of people in this world ....... Those who understand binary, and those who don't.

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