9 replies to this topic

[Jonathan Evans]

so softplan support was not able to help but I will be working on a project and then all of a sudden I realize my bathroom sinks are up in the air about 6' or so. Clean up doesnt not bring them back down and I have to turn off clean up in order to adjust them to the right height. Any insight or help?

[Yvon Gonthier]

I constantly have these problems specially with older (not that old) drawings. More and more, I avoid updating drawing librairies as this seems to trigger it often. Electrical libraires are bad. I have a different 3D symbol then the original linked to the standard switch and outlet. Often,it will bring back the old symbols. If I do an update to the electrical symbols, the offsets are now in relation to point zero instead of the floor. It will also affect other electrical symbols.

[Mark Petri]

I also have these problems.

[Don Gibbons]

Keep in mind, I don't know what's been done this might be repetitious since you've been in contact with support.

 

Sinks want a countertop so it you don't have a cabinet, it sounds like it finds the next highest item, the ceiling.

 

If you have a cabinet, edit it, turn off the countertop, do a cleanup, turn on the countertop, do a cleanup and see where the sink is.

 

When you edit the sink, on the Symbol tab, under Elevation, has it been set to 'Stack'?

 

Also try manually drawing a countertop, set it at 48" for the offset and do a cleanup, just checking to see if the sink will reference a stand alone countertop.

 

One last thing, is it a sink that should find a countertop? 

[Jonathan Evans]

Keep in mind, I don't know what's been done this might be repetitious since you've been in contact with support.

 

Sinks want a countertop so it you don't have a cabinet, it sounds like it finds the next highest item, the ceiling.

 

If you have a cabinet, edit it, turn off the countertop, do a cleanup, turn on the countertop, do a cleanup and see where the sink is. 

 

When you edit the sink, on the Symbol tab, under Elevation, has it been set to 'Stack'?

 

Also try manually drawing a countertop, set it at 48" for the offset and do a cleanup, just checking to see if the sink will reference a stand alone countertop.

 

One last thing, is it a sink that should find a countertop? 

Yes sinks were stacked properly on cabinets and everything looks in options as it should and are just the regular bathroom sinks. I will try the countertop clean up and see what happens. I am wondering if it happened when I did a wall height change through out the house dont know why it would only mess with the sinks though.

[Don Gibbons]

Ok. let me know what happens there. Did you try eraseing the sink and adding it again?

[Tom Rogers]

I have tried a different way of placing a sink.  I click on the cabinet where I want it located and edit.  There is a button that you can choose that says "add symbol-sink"

   

Adding a sink this way will always stack correctly.  Also it remembers the last sink used so you can use it easily for repetitive sinks like bathroom vanities.  

[Daniel Zanoli]

Tom just leave it up there and put one of those old fashion toilets with the pull chain next to it. Call it a day..

[Don Gibbons]

This just happened to me. I added the vanity, edited it, clicked the add sink button and it showed fine. Went outside the house and there were the sinks above the roof. When I edited the sink, the 'Elevation' option was set to 'Ceiling' I changed it to 'Stack' and it was back where it should be.

[Jonathan Evans]

so far I have not had this problem again. I think it had to do with changing the wall sizes (for some reason)