10 replies to this topic

[Jon Davis]

Remember a few patches ago when you inserted Electrical symbols they would jump?

 

They fixed it in a patch, but now plumbing fixtures are doing it.... at least for me they are.

[Brent Hyndman]

Do you have any specifics as to which symbol you are drawing Jon? The Electrical issue was with symbols that were inserted from their center such as a ceiling fan. 

 

If you can provide a ticket with the project and an example of which symbol to draw we can certainly take a look.

[Jon Davis]

so far it's been sinks mostly. 

[Brent Hyndman]

The sinks I have tested seem fine.

 

I'll need specific symbol names Jon in order to reproduce the issue and report the findings if there is something that needs to be addressed. Without that we have nothing to go on.

 

Are these symbols that you created or symbols that shipped with the program? Sinks generally insert from the back edge and will locate to a wall if one is near.

 

Since you don't have plus, please send an email to support@softplantech.com with a drawing or drawings attached that exhibit the issue.

[Jon Davis]

Today it's been the ranges, and range hoods doing it.

[Brent Hyndman]

Still looking for specific symbol names and a drawing. Mine seem fine here.

 

Please send info to support@softplantech.com with your key number. Thanks Jon.

[Jon Davis]

Range Gas 30in

Range Hood 01

Range Electric 01

 

I sent an email

[Brent Hyndman]

Thanks Jon. Those three draw as expected for me.

 

Still looking for a drawing to get the context of the issue. We're interested to see if there are wall intersections or other items near the insertion point that they are bumping into.

[Brent Hyndman]

Thanks for the drawing Jon. Someone may be in contact for more information.

[Brent Hyndman]

I removed the range and hood and added them back to the drawing. The space between the cabinets is 30.125" so the range draws tight to one cabinet and has a 1/8" gap on the other. When added, they sit 1/2" away from the stud to allow for the drywall. Your drawing had them moved back to the stud. 

 

Did they position at the stud face when drawn or did you move them? Is that the 'jump' that you are referring to or is there something that we are missing?

 

When drawing a sink over a cabinet you will experience some lateral movement as the sink tries to center within a cabinet. 

[Jon Davis]

i'll try to make a video of it on monday.