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System Crashing


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#1 Stacey Gaylord

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Posted 09 February 2020 - 01:02 PM

Is anyone else having system stabilizing issues?  every time I try to place a symbol, my system crashes.  Also, when I create a new symbol it is solid black, I am curious if this is a what other people are experiencing.


Computer Specs:
CPU: AMD Ryzen 7 3700 8 Core, 3600
GPU: GeForce GTX 1060
Mother board: Micro Star MS-7C37
RAM: G.Skill Rip Jaws 32GB 
SSD: Crucial 1TB SSD
Backup SSD: Crucial 2TB SSD
Power Supply: 750W Gold Modular
Liquid Cooler: Corsair Hydro H115i PRO RGB AIO
Mouse: Microsoft Mobile 3500
Keyboard: Microsoft Comfort 5000
Primary Monitor: LG 32UD99-W 32" 4k UHD IPS
Secondary Monitor: HP Pavilion 32"
 
Software:
Softplan 2020+
Sketchup Pro
Twin Motion

#2 Steve and Carla Farnam

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Posted 09 February 2020 - 02:03 PM

Stacey you will want to be sure all systems and video cards have current updates.



#3 Kevin Rabenaldt

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Posted 09 February 2020 - 09:26 PM

Crashes when you place any symbol or a particular one?



#4 Jon Davis

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Posted 10 February 2020 - 07:40 AM

I haven't had any crashing issues... 

 

As far as the symbols being black,

 

Go to file > Drawing options > Custom settings > mode visibility > drawing > un-check the box that says show symbols as solid

 

To change it system wide, do the same thing but in system options > drawing options > Assign Colors > and un-check symbol paint.



#5 Warren Ducote

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Posted 10 February 2020 - 07:49 AM

2020 in my opinion has been very stable.


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#6 Stacey Gaylord

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Posted 10 February 2020 - 12:22 PM

i am not sure why, but my plumbing symbol category seems to of gotten corrupted.  I reloaded and all is good.  Thanks everyone for the help.  Any new symbols that i create are still black and the symbol paint is unchecked.


Computer Specs:
CPU: AMD Ryzen 7 3700 8 Core, 3600
GPU: GeForce GTX 1060
Mother board: Micro Star MS-7C37
RAM: G.Skill Rip Jaws 32GB 
SSD: Crucial 1TB SSD
Backup SSD: Crucial 2TB SSD
Power Supply: 750W Gold Modular
Liquid Cooler: Corsair Hydro H115i PRO RGB AIO
Mouse: Microsoft Mobile 3500
Keyboard: Microsoft Comfort 5000
Primary Monitor: LG 32UD99-W 32" 4k UHD IPS
Secondary Monitor: HP Pavilion 32"
 
Software:
Softplan 2020+
Sketchup Pro
Twin Motion

#7 Jon Davis

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Posted 10 February 2020 - 12:50 PM

Double check both places, on older drawings it won't use the new system setting if you changed it. It will still be set the old way.

 

Sometimes you have to check the settings at each drawing level, and for each mode as well.






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