12 replies to this topic

[Rick Kingsbury]

I can't open files that I edited on another computer.

I had them stored on an external hard drive because I do work in another city.

What am I missing?

Thanks for any help in advance.

[Jason Bishop]

Hi Rick-

Do you use the same version of Softplan on both computers?

[Rick Kingsbury]

Yes Jason I do. v.2016.

I am using a different key however.

I wonder if that's the problem?

[Yvon Gonthier]

The key shouldn't affect unless one hasn't been activated or upgraded to 2016. Do you have all the same updates on both computers?

[Keith Almond]

What error message does it give, when you try to open them?

[Rick Kingsbury]

Same updates.

There is no error message.

SoftPlan just opens the window & nothing happens.

[Yvon Gonthier]

I guess time to contact tech support. You may have to do a re-install on that computer.

[Tom Rogers]

If it a separate key you would have to share it with that key number.  Softplan doesnt know you but knows it by the key

[Keith Almond]

I don't think Softplan restricts access to a certain key number. I can open projects authored by others - and have, on many occasions - without any problems.

 

I concur with Yvon, request help from Tech Support ...

[Rick Kingsbury]

Thanks everyone

[Jason Bishop]

I had the same issue when trying to take a quick glance via opening from an email. Once I copied the drawings and saved them in a folder and then opened Softplan first, then the drawing, I did not have any issues.

 

Curious to see what tech support told you???

[Trevor Bauer]

We have two computers in our office and each has it's own key number. I create the plans and then the other guy opens them up to add notes. We had the same issue. Now I open up Project options, automatically copy to Softplan+ cloud; put in my name and number. Below that I add his name and number and then "add user". We worked this out with Tech Support. Works just fine.

[Keith Almond]

Interesting! We have three Softplan stations, and don't use Softplan Cloud. Drawings saved to a WD backup drive, can be opened from any station without any user keys being added. We have one main key and two secondary keys. That may make a difference.