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#1 Fred Russell

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Posted 22 April 2021 - 06:54 AM

I've been having a lag sorta on like edit, etc., with one project. It is/was a project i had in the project folder of the Beta copy. Things were lagging and then some weird stuff i won't try to discribe..

So i created a project in the new release 2022 and moved the drawings there, and so far seems to maybe have fixed the issue.  Might have been doing it in 2022 on plans that are still in the 

project folder of 2020.      It was a very noticable lag.

I did a ticket 66660 for it



#2 Brent Hyndman

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Posted 22 April 2021 - 01:21 PM

Thanks for providing the ticket Fred. When loaded here there was no noticeable lag opening the drawing or performing edits to it. 

 

If you have more information as to what causes the lag for you, please let us know.


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#3 Brent Eichman

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Posted 22 April 2021 - 02:23 PM

I am having the same issue today with lag.  I just clocked the last refresh at 1 minute 40 seconds.  Not a productive day at all.  I did as Fred suggested and moved the drawing into the 2022 project folder and opened from there. This did not improve things. I also removed the site plan from the model hoping that might help speed up the cleanup/ refresh, no improvement.  I submitted ticket 66705.


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#4 Allen McDonnell

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Posted 22 April 2021 - 03:02 PM

Would this help?  Make sure high dpi is checked?

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#5 Brent Eichman

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Posted 22 April 2021 - 03:43 PM

Yep, High DPI is checked.  No improvement.


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#6 Fred Russell

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Posted 22 April 2021 - 07:40 PM

Is it only that one project?

 

Not sure if it makes  a difference, but I created a new project in 2022 new release, and went to the project that had the project stored in the project file of the Beta, and did a save as, of each drawing to the new

project of the one I created that stored the files in 2022 projects.        I didn't move the whole project as a bundle.     Maybe suggesting the way you moved the project took something over that is the cause.  I was thinking that when I did mine. 

Mine's good so far but I haven't worked the project a lot yet.    



#7 Keith Almond

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Posted 23 April 2021 - 05:53 AM

If you're moving a whole project, why not use "SAVE PROJECT AS"?


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#8 Fred Russell

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Posted 23 April 2021 - 06:08 AM

Don't know probably the way to do it, I guess i was thinking maybe softlist or 3d or something about the beta was affecting the program,

so just brought over what I needed. I had saved pdf surveys, jpegs and stuff I was thinking might have an affect. I've never done well with 

moving whole projects,



#9 Brent Hyndman

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Posted 23 April 2021 - 06:53 AM

Thanks for sending the ticket in Brent. The speed issue has been reported and we will investigate further.


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#10 Fred Russell

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Posted 23 April 2021 - 08:32 AM

started lagging again, so I did the, the run compatibilty trouble shooter, that Allen suggested, i think maybe that worked

 

heck started lagging again.   Closed Softlist and it seemed to go away.    I'll watch

 

Did another ticket # 66743.  It seems to for sure be when I have softlist up on the tabs, but if softlist is closed, doesn't seem to be a problem.

also it crashed and sent a report to Softplan

 

I've had the same softlist stuff since V12 or V14, so maybe some junk in it?



#11 S. Sin

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Posted 23 April 2021 - 12:36 PM

Anything that has to do with Softplan+ lags. 



#12 Mark Petri

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Posted 23 April 2021 - 12:58 PM

That could be their server or your internet. Our internet is bad, so it almost always churns when using SP+ symbols, etc.


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#13 Fred Russell

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Posted 23 April 2021 - 04:54 PM

I don't use any + symbols, i think it is something with softlist for me,



#14 S. Sin

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Posted 23 April 2021 - 05:57 PM

Even just closing the program lags badly. I' m assuming at that point, its uploading to the softplan+ cloud servers. Never lagged with 2020.

 

Searching up symbols, and if it comes across any softplan+ symbols, it will lag out.



#15 David Zawadzki

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Posted 23 April 2021 - 09:25 PM

Even just closing the program lags badly. I' m assuming at that point, its uploading to the softplan+ cloud servers. Never lagged with 2020.
 
Searching up symbols, and if it comes across any softplan+ symbols, it will lag out.


Curious... what is your internet speed? And, what computer system are you running?

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#16 S. Sin

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Posted 26 April 2021 - 09:24 AM

Curious... what is your internet speed? And, what computer system are you running?

I'm on wifi, but ran a speedtest and got 10mbps download, 25mbps upload. Running a windows 7 system.



#17 Gary McKeon

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Posted 26 April 2021 - 10:11 AM

I'm on wifi, but ran a speedtest and got 10mbps download, 25mbps upload. Running a windows 7 system.

 

Whoa- Windows 7? I'm surprised it works at all!


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#18 David Zawadzki

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Posted 26 April 2021 - 06:24 PM

I'm on wifi, but ran a speedtest and got 10mbps download, 25mbps upload. Running a windows 7 system.


Here’s some information on system requirements to get the most out of your software:

https://softplan.com...oftplan-require
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#19 S. Sin

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Posted 27 April 2021 - 11:17 AM

Whoa- Windows 7? I'm surprised it works at all!

 

I've had no problems on softplan 2020, or previous releases



#20 Gary McKeon

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Posted 27 April 2021 - 03:11 PM

I've had no problems on softplan 2020, or previous releases

That is almost unheard of in the computer progamming world, especially when 3d stuff is involved. Good for you!






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