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Program "Not Responding"


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#1 Brent Andersen

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Posted 30 July 2021 - 10:20 PM

My Softplan project keeps posting "program not responding" and cursor just spins forever. Have to manually keep shutting it down. Can't even get into this particular project, other projects I can open.

This happened about 2-3 weeks ago also and so I called Softplan tech support and I'm not quite sure how he advised me to do this, but I think he had me create a copy of the project with  an earlier time frame prior to it crashing. (Not totally sure on this though). What ever he had me do at the time, it worked.  They are closed now for the weekend and I would love to work on this project over the weekend. If anyone, knows how to fix the problem and get my project back up to where it will open, would be Greatly Appreciated!



#2 David Zawadzki

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Posted 06 August 2021 - 07:53 AM

My Softplan project keeps posting "program not responding" and cursor just spins forever. Have to manually keep shutting it down. Can't even get into this particular project, other projects I can open.
This happened about 2-3 weeks ago also and so I called Softplan tech support and I'm not quite sure how he advised me to do this, but I think he had me create a copy of the project with  an earlier time frame prior to it crashing. (Not totally sure on this though). What ever he had me do at the time, it worked.  They are closed now for the weekend and I would love to work on this project over the weekend. If anyone, knows how to fix the problem and get my project back up to where it will open, would be Greatly Appreciated!


Did you get this resolved? Curious what was happening hereā€¦
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#3 Joseph Smith

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Posted 06 August 2021 - 01:02 PM

Used to have this issue with the cloud server a few releases ago.  Make sure your internet connection is stable and fairly fast or make sure you're NOT 'Automatically Copy to SoftPlan+Cloud'.  Project uploading could be your issue.


Joseph A. Smith

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#4 Harlon Suttle

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Posted 06 August 2021 - 09:40 PM

I still have this issue and I just had GOOGLE FIBER installed....it happened on my old machine and now also on my new very fast new machine....very annonying....

My download and upload speed with Google Fiber are simple amazing...sure hope someone has figured this out...

Harlon G. " Buddy " Suttle
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