9 replies to this topic

[Joseph Smith]

Ok so its day 4 of me having problems opening the program, submitting tickets & collaborating with another +users on projects.  Please stop working on the servers during the weekday if that's whats going on.  Very frustrated user!!!

[Jason Bishop]

It’s a major pain. Cloud service was down for me earlier, which is where 99% of my jobs are located.

Tech Support told me they are doing everything they can to get it back up and going normally.

[Bryan Schultz]

Slow loading and, at times, will not load from the cloud. Shows not able to connect to the internet also -- other apps are working as they should. I have 400 download and 20 upload speeds for internet.

[Keith Almond]

I hate the idea of NOT saving everything locally. I use Softplan Cloud as a emergency backup. Nothing more.

[Joseph Smith]

trying to read a ticket right now and it locked up....again!!  hopefully they review different scenarios after the big maintenance update.

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[Sean Tobin]

I cannot even open the program right now.

[Kris Marteinsson]

Worked on a project all morning. Tried to open another project and Softplan went into spinning cursor mode as it couldn't connect to save the current file to the cloud. I had to use device manager to close SP. Luckily, I save everything locally and only use the cloud as a backup. Nonetheless...frustrating.

[Steven Wohlgemuth]

Mine has been working.

[Sean Tobin]

This is still happening to a lot of folks.  Has anyone been able to get any answers from SP about it?

[Allen McDonnell]

Here it comes....another price increase in the subscription costs