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[quote name="Shawn McGill" post="13171" timestamp="1491600923"] Could my issue be related to this thread?   - - - - - - - - - -  Me: [font=arial][size=3]There is a slight cursor delay on my Basement & Foundation Plans.  For instance, when adding a dimension it has a slight delay before placing the dimension.  I do not have this issue on the Main & Second levels.  Do you have a remedy for this?[/size][/font]   [font=arial][size=3]SP Tech:[/size][/font] [color=rgb(31,73,125)][font=calibri][size=2]The issue is seems to be related to the custom speed notes for the wall notes. I am not sure why at this point, but exploding them will speed up the dimensions.[/size][/font][/color]   [color=rgb(31,73,125)][font=calibri][size=2]I will make a suggestion regarding this on your behalf.[/size][/font][/color]   Me: I have tried exploding all of my wall Speed Notes and the delay was much, much less.  So I continued to explode more of the speed notes and I do not notice a delay.     [font=arial][size=3]Also, I've added 18 of the wall notes on my Main floor plan and there is no delay.  Why would this only occur on the Foundation & Basement plans?[/size][/font]     SP Tech: [color=rgb(31,73,125)][font=calibri][size=2]Thank you for the update.[/size][/font][/color]   [color=rgb(31,73,125)][font=calibri][size=2]It is a combination. The speed notes linked to the pointers seem to cause the issue.[/size][/font][/color]   - - - - - - - - - - - - - -   I will now be exploding all Speed Notes with an attached pointer.   It would be interesting if those with cursor issues are also using many custom speed notes with pointers attached.[/quote]    <blockquote class='ipsBlockquote'data-author="Shawn McGill" data-cid="13171" data-time="1491600923"><div>Could my issue be related to this thread?   - - - - - - - - - -  Me: There is a slight cursor delay on my Basement & Foundation Plans.  For instance, when adding a dimension it has a slight delay before placing the dimension.  I do not have this issue on the Main & Second levels.  Do you have a remedy for this?   SP Tech: The issue is seems to be related to the custom speed notes for the wall notes. I am not sure why at this point, but exploding them will speed up the dimensions.   I will make a suggestion regarding this on your behalf.   Me: <div> I have tried exploding all of my wall Speed Notes and the delay was much, much less.  So I continued to explode more of the speed notes and I do not notice a delay. </div> <div>   </div>   <div> Also, I've added 18 of the wall notes on my Main floor plan and there is no delay.  Why would this only occur on the Foundation & Basement plans?     SP Tech: Thank you for the update.   It is a combination. The speed notes linked to the pointers seem to cause the issue.   - - - - - - - - - - - - - -   I will now be exploding all Speed Notes with an attached pointer.   </div> It would be interesting if those with cursor issues are also using many custom speed notes with pointers attached.</div></blockquote>

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Topic Summary

Posted 23 August 2017 - 03:27 PM

I'm having the same issue on a new Lenovo with Nvidia GeForce. The above two methods work, but have serious down sides. What's a solution that doesn't?

Posted 23 August 2017 - 07:49 AM

Recently got a new Dell laptop with gaming speed capabilities and am having the same cursor issue. It's driving me nuts. I have one extended monitor attached.

Posted 18 August 2017 - 05:33 PM

Same trouble with a mouse that continuously scrolls. I checked "Disable display scaling on high DPI settings" in properties and it fixes the mouse issue but my toolbar gets so large it takes up way too much real-estate. Softplan tech support said just to reduce display resolution but this didn't help much.

Softplan Tech support said they've never heard of this issue.

Apple Mac Book Pro running Bootcamp, Windows 10, and 27" Thunderbolt display.

Softplan 2018 and Softplan 2014.

Any ideas?

Posted 25 June 2017 - 05:41 AM

Mine goes erratic when I use Litsoft crossword puzzle software. I use a Dell touchpad.

Shawn McGill

Posted 07 April 2017 - 03:35 PM

Could my issue be related to this thread?

- - - - - - - - - -

Me:

There is a slight cursor delay on my Basement & Foundation Plans. For instance, when adding a dimension it has a slight delay before placing the dimension. I do not have this issue on the Main & Second levels. Do you have a remedy for this?

SP Tech:

The issue is seems to be related to the custom speed notes for the wall notes. I am not sure why at this point, but exploding them will speed up the dimensions.

I will make a suggestion regarding this on your behalf.

Me:

I have tried exploding all of my wall Speed Notes and the delay was much, much less. So I continued to explode more of the speed notes and I do not notice a delay.

Also, I've added 18 of the wall notes on my Main floor plan and there is no delay. Why would this only occur on the Foundation & Basement plans?

SP Tech:

Thank you for the update.

It is a combination. The speed notes linked to the pointers seem to cause the issue.

- - - - - - - - - - - - - -

I will now be exploding all Speed Notes with an attached pointer.

It would be interesting if those with cursor issues are also using many custom speed notes with pointers attached.

Posted 05 April 2017 - 11:28 AM

Full list of help on resolving an erratic mouse, a mouse that jumps, or a mouse that does not move properly. It is not uncommon for a piece of hair or fuzz to block the sensor on the bottom of the mouse, preventing the optical sensor from working properly.

randolph cohn

Posted 03 April 2017 - 12:02 PM

wonder if this is more prevalent with certain mice's (or meece)

might be helpful if you named what mouse this happens on.

just a thought

Posted 03 April 2017 - 11:14 AM

Same problem here on a new Dell "gaming" laptop with 2 external monitors. Cursor worked fine in SP on laptop monitor, but went crazy on 2 external monitors. Tried the fix mentioned by John Jones/SoftPlan Tech Support FAQ and it seems to be working fine now with no other issues. Thanks for the posts!

Ron Globke

Posted 25 December 2016 - 10:28 PM

I have had the same problem in the past. Did you say you were using surface Book(laptop)? If you are, In order to stop my problem I had to turn off my touchpad. To turn mine off I use Fn/ F7. See if that works.

Sam Morgan

Posted 16 August 2016 - 09:47 AM

I finally have gotten some settings to work that are livable, but not 100% perfect...still tweaking settings to get things to work just right. If I wasn't trying to use 2 external monitors plus the surface book monitor, I think I could make it work fine.

I did just receive the following from tech support so there may be a better fix for this in the future.

"thank you for the additional information. We have been able to repeat the issue here, but unfortunately there doesn't appear to be a simple fix that will correct the issue. It appears it will require a program update to correct and this issue has been passed onto the development team."

Gotta hand it to softplan for always being willing to look into issues for their users!!!

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