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Posted 11 October 2019 - 07:27 AM

I am having the same issue.  I started with V-11 many years ago and have upgraded many times over the years.  I am now using V2018 and have never gotten an email to join the forum and never received an email back when I contacted them.  Softplan says I am registered correctly and it probably has to do with being a splash member, but the user forum is a separate area and they can't help me.  I have a site plan question but can't ask it.


Mike Engeman

Keith Almond

Posted 12 February 2018 - 09:23 AM

With the Softplan Plus, there is a TOLL-FREE number. You can find it on the start page

Gary McKeon

Posted 12 February 2018 - 09:11 AM

Most likely. Your best bet is to call Softplan directly so they can help you sort it out.

Daniel Zanoli

Posted 12 February 2018 - 08:49 AM

Do you have another key registered in your name ? 

Posted 11 February 2018 - 10:58 AM

Trying to set up Forum User account using the only email address I have. Being told that this email address is already associated with another key#. I have recently upgraded to 2018 plus, registered with my email address, not sure what is happening.  I had previously been in Splash forum, could that be effecting my having an User Forum  account?

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