104 Comments

  1. I have Softplan 14 that I run on a Windows 7 desktop without issue. When I installed it on my Windows Surface Pro4 the key doesn’t look like it’s recognized. By that I mean the light doesn’t come on and the program doesn’t work. Should version 14 work on a windows 10 machine?

  2. I am working on an office building for a Doctor friend of mine. Is there storefront windows and doors available for commercial buildings,
    or a downloadable file that would add them to the program? Thank you for your help.

  3. What needs to be done to get the “corner window” to join at the corner. I’ve tried changing wall joins, frame offset, width, thickness height offset . . . I got it to join up once in a 3D by moving the window over, but never again. The window can’t be moved into the corner in the plan view!

    Thanks.

    • You may want to contact technical support but this is from the support FAQ:
      My cursor moves around the SoftPlan drawing area on its own and is very difficult to control.
      The random cursor movement on the SoftPlan drawing area problem typically happens on systems with multiple monitors when the monitors have different graphic capabilities.  The first thing to try is make sure SoftPlan starts up and runs on the primary monitor.  If this fails to correct the issue then do the following. Exit SoftPlan, and on your Windows Desktop right click on the SoftPlan shortcut icon and select Properties. On the Compatibility tab select the option “Disable display scaling on high DPI settings”.

  4. OK, I ordered the Softplan + as an upgrade to my version 13.x. Now what happens? I did not receive any instruction on how to proceed. Do I need a new Key? Do I use the same key I have? Isn’t this an online version? or is it a combination of online and offline software. Not very much information is given on what to expect next and when to expect it.

    • The version that you are upgrading is old enough that you will be shipped a new key and manual. You will receive an installation DVD or you can download online at http://softplan.com/?page_id=2685. You may want to check your email filters for an email with your tracking number on it. Good luck with the installation – you’re going to love the new version.

  5. OK, I am new to softplan 2016 and have a few Drawings. But I cant figure out how to E-Mail them to someone. I’m sure its easy but I guess I’m missing something here. Ive been building for 40 yrs. Thanks for any help

    • You don’t say what format you’re looking for but all of the export/send options are located under the file menu (the logo in the upper left corner). Look about 2/3 of the way down the menu and you’ll see the Export, Send To, reView, and Publish selections. You can send as a SoftPlan file, a PDF, DWG, DXF, SKP…

  6. Is there a way to transfer my span tables from my 2012 version to my new updated 2014 software without having to hand enter them again?

  7. I emailed DWG files to an architect but he is unable to open. He is usiing an older version LT2012 autocad.
    Is there any way I can use the same DWG files and convert them to an older version for him to download?
    Thanks for any help!
    Regards,
    James Hill

  8. I have just installed Softplan trial. How do I change the units from imperial to metric as default. I am in South Africa.

    Thanks

  9. I purchased version 13 sometime ago. After purchasing a new computer I noticed that it loaded version 12.5.3. Why is that? This version does not operate, specifically the print window, with Windows 7. Your site will not allow me to install version 13 patches, therefore indicating that I do not have version 13 installed. I have all the books for 13 including softlist but version 12 disk. how can you correct this? this is really causing issues with printing.
    Thanks for your help

  10. Hi I am running trial version educational copy of softplan for my architecture highschool project, however i am unable to print my drawing? Help please

    • The free trial has full dimension capability, you should give our office a call at 800-248-0164 so they can help you get the dimensions straightened out.

  11. Is version 2016 upgrade worth the money for a small new residential contractor (20-35 projects/yr.) ? Mainly use software to draw floor-plans for construction use, and use 3D viewing for customer service reasons. Would like to be more fluent with softlist, and also how to link program with quickbooks.

  12. How can I change the ‘line-scale’ to better show dashed lines on larger drawings in Softplan 11?

    • Version 11 is very old so not sure if this control is available or not. Edit the line, under appearance see “Style Scale”.

  13. with ver.14 – is there a way to form a wall in order to draw an a frame style house/cabin? I am ok with regular walls, just not sure where/what to do to get the wall formed into an a frame wall for the outsides of the cabin.

  14. Is there a way with softplan 14 to get a wall in the shape to draw an a frame type structure? If so, what menu or where should I look?

  15. We have been using Softplan 12 for a long time, love it, but understand that we need to upgrade to stay current.
    In a few weeks we will be testing some new hardware to see if this is what we want our new workstations to be. Is there a way to “test” the new version of Softplan for 21 day or 14 days to see if the hardware and software updates are going to work together and work for our company?
    Even if it is a limited version of the newest program, is there a 30 day download …or something like that to try?
    Appreciate your prompt response.
    Kaya

  16. If not running Softlist, Is a dual core i7 processor suitable with good performance for running Softplan and 3D simultaneously?

    • The processor should be fine but it more about the video, see below.

      Graphics (Video) Card

      Minimum: DirectX11 support, 512 MB dedicated RAM.

      Preferred: DirectX 11 support, 1 GB+ dedicated RAM. The higher the number of pixel shaders, vertex shaders, and stream processors the better the resulting 3D performance will be in all modes but Rendered. SoftPlan Rendered mode uses the CPU and not the graphics card, and this is where the multiple cores will really come into play.

      Exclusions: Workstation class graphics cards, such as the Quadro series, are generally not recommended as they tend to deliver poor performance when used with SoftPlan, which is designed to take advantage of features provided by so called ‘gaming’ cards, features which most workstation cards lack.

  17. Help!!!

    My Softplan program is telling me I no longer have Softplan Review.
    I pay the monthly $40 subscription. What’s going on?

    Stephanie
    SMS Design LLC
    651.271.0920

  18. How do I change from new construction drawing to renovation to draw existing and show new wall location (revovation details).

  19. Trying to email floor plans to myself and / or clients. System tells me that it does not have a valid email account set up. How and where is this done?

    • In SoftPlan, you first need to Publish a project (File > SoftPlan+ > Publish.
      When going through the dialog to publish a project you will be prompted for an email address.
      An email will be sent to that address with a link.
      Follow that link to sign up with a password.
      Use that password to login using the reView viewer and the published project will then be accessible to you.

  20. When using a truss with an energy heel how can I generate a elevation without showing a gap between the top of the wall & the u/s of soffit?

    • Try changing the “Top of Top Plate to Bottom of Fascia” value, it’s how the roof is lowered/raised relative to the walls.

  21. I currently own version 14.4.4 and my system is being held hostage to upgrade to Windows 10. Is my version compatible with windows 10?

  22. I have a new computer Winows 10. I loaded soft plan successfully. However, it will not open old drawings. It says my old drawings were made with a newer version. Please help

  23. I installed Softplan 13 on Windows 10 Home and updated patches thru SP1340ProPatch. Unfortunately I get “error 208: Softplan Key issue. Please varify the correct driver is installed and the key is plugged into your computer”. The usb port works with several other devices (mouse, HDD, iphone, etc) and the key works in two other computers (non win 10). Please help…

    • From SoftPlan’s FAQ:
      SoftPlan 13.3.4 or earlier will run in Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP, Windows Vista.

  24. I have 2014. If I purchase the subscription for Softplan+ and decide 2 years from now to stop my subscription (end my business or other), will I still be able to run the version I was running at the date of termination or will it go away altogether?

    • If a subscription is stopped you can either revert to the version you started at, in your case 2014, or upgrade to the current version.

  25. I just received a message when I started softplan 14.4.4
    Today It said you have 27 days before you need to activate
    Should I be concerned? I bought a new computer & switched to windows 10 about 30 days ago
    I loaded softplan 14.4.4 onto it with my usb key c181167

    • It sounds like you may have an internet connection problem. The message should go away after starting SoftPlan while connected to the internet.

  26. I am running ver 14.4.4. Installed Microsoft 10, now my cursor is going all over the place, tried different mouse with same problem. Only does this in softplan

    • Please try is the following: Right click on the SoftPlan icon from your Windows Desktop and select Properties. From the Compatibility Tab, select the option “Disable display scaling on high DPI settings”.

      • I have the same problem of the cursor moving around. I have installed 14 with all patches and have attempted the fix suggested. However after right clicking on the shortcut icon and selecting properties I do not have a compatibility tab. My computer is a Asus with a windows 10 operating system.

  27. I have 2014 running on Mac with Windows 10. I just tried to open a previous project and it doesn’t open. Any thoughts?

  28. We have a version of Softplan, I believe version 12. Will this run on a new Mac Book Pro? Trying to figure out if Softplan is compatible with IOS. Thanks.

  29. SP 2014, Windows 10
    Why do dimension numbers move to places where I don’t want them when adding electrical connections or when adding an arrow near a dimension number?

    Thanks

    • There is code that try to ensure that items do not overlap. That might be it but you should probably check with support to see if the behavior you are seeing is expected.

  30. I ordered Softplan 2016 about three months ago. I love it, but am having troubles with adding in symbols. I feel like I don’t have the amount of symbols as I should have. I don’t know if it has anything to do with the downloading of the Softplan extra content CD? I can see all of the available symbols, but do not have access to them.

    • As a new purchase you should have access to all symbols including those contained in the SoftPlan+ folders. I suspect your installation did not finish properly. Please create a support ticket so the staff can work through this with you.

  31. I got a new computer running Windows 8.1 and I loaded Softplan Version 14.4.4 onto it. I am having trouble with the mouse being jumpy not being able to click on a certain spot on the drawing. Any suggestions on how to fix this issue??

    • Please try this:
      Right click Desktop icon, select Properties, go to the Compatibility tab and enable Disable display scaling on high DPI settings.

  32. Trying to open a drawing created Softplan13 (windows XP) in new version of Softplan 2016 (windows 8), the drawing is viewable through preview but will not open on the drawing screen. Any suggestions.

  33. My computer crashed and I went to reload my Version 14.4.2 and it will not load. Took computer to a repair shop and he said there is something wrong with CD. My key # is C136381. Can you please advise me what to do. Thank you.

  34. Softplan 2012 Lite
    Multi Drawings does not respond. Is this not active for Lite?
    Trying to place plans on sheet with Border.
    One additional question– will review work with Lite? (need to send files in pdf for printer)
    Thanks.

  35. I am trying to get an imported DXF file onto my title block page using the multi-drawings function ( I have already imported it and have saved it). When I do place it on the title block page,it is so small that I cannot see it…even if I enlarge the scale to 1000. Can you tell me how to explode the drawing so that is is visible on my title block page.

    • You should contact the guys in technical support. They’re probably going to ask for the drawing so they can see what’s going on.

  36. I have imported a DXF file and am trying to place the drawings on my title block page. When I use the multi-drawing function, it imports the drawing but it is so small that I cannot see it….even if I change the scale to 1000. Can you tell me how to explode the DXF drawings so that it is visible on my title block page.

    • You should contact the guys in technical support. They’re probably going to ask for the drawing so they can see what’s going on.

    • A SoftPlan reView login and password is only required to view SoftPlan+ Projects which have been published using the SoftPlan program.

      When a SoftPlan+ project is published, the project recipient will receive an email from SoftPlan, not the project publisher, which includes a link to a reView account creation webpage. The project recipient’s email address serves as their login.

      Once a password is selected the account will be activated and the login and password can then be used to access published projects within the SoftPlan reView viewer. It is only necessary to create an account once, and once created all projects that are published to that account will be available in the viewer.

      Projects which have not been published, such as those sent as email attachments or as files on a CD, DVD or flash drive, do not require a login and can be viewed by using the Open command within SoftPlan.

  37. I bought a PC without an optical drive. Is there a way to download Softplan or do I need to buy an external drive? I thought about trying to install from the trial version but wasn’t sure how to register it officially. Thanks!

  38. For some reason when I window over an object to move or copy I can not see what is being selected. I tried going into the system options to assign a color for highlight, but that is not working. I need to know how to assign a color to my window box.

    Regards,
    Michael Goolsby

  39. Version 2014……..when I dimension a wall to the center, the line at the center of the wall, between dimensions, is not there? how do I turn that on?

    • Yes you can. You will receive credit for the Lite. Give sales a call in the morning and they can help you out with the exact costs.

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