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AMD processor compatibility

AMD processor sentinel key compatiblity

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#1 Thomas Collier

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Posted 28 January 2020 - 08:19 AM

Is anyone running Softplan on a new AMD processor? If so are you having any problems and how did you fix it? I have a new AMD processor and motherboard but the Sentinel Key will not work on it. After a month working with Sentinel support They are now saying the key drivers are not compatible with this processor and if i can replace it with an Intel processor.



#2 Stacey Gaylord

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Posted 28 January 2020 - 08:34 AM

I had a new system built last October and I am using a AMD Ryzen 7 3700 8 Core, 3600 processor, with no obvious problems.


Computer Specs:
CPU: AMD Ryzen 7 3700 8 Core, 3600
GPU: GeForce GTX 1060
Mother board: Micro Star MS-7C37
RAM: G.Skill Rip Jaws 32GB 
SSD: Crucial 1TB SSD
Backup SSD: Crucial 2TB SSD
Power Supply: 750W Gold Modular
Liquid Cooler: Corsair Hydro H115i PRO RGB AIO
Mouse: Microsoft Mobile 3500
Keyboard: Microsoft Comfort 5000
Primary Monitor: LG 32UD99-W 32" 4k UHD IPS
Secondary Monitor: HP Pavilion 32"
 
Software:
Softplan 2020+
Sketchup Pro
Twin Motion

#3 Dennis Hilborn

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Posted 28 January 2020 - 08:35 AM

Is anyone running Softplan on a new AMD processor? If so are you having any problems and how did you fix it? I have a new AMD processor and motherboard but the Sentinel Key will not work on it. After a month working with Sentinel support They are now saying the key drivers are not compatible with this processor and if i can replace it with an Intel processor.

It is odd that this is the first time I've seen this come up.  But if true it is a real downer.

But it's believable, on my newish intel computer I MUST run windows 10.  Nothing earlier.  Supposedly there are a few instructions in the chip that win7,8 choke on. 



#4 Thomas Collier

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Posted 28 January 2020 - 09:48 AM

I have a AMD Ryzen 5 3600 6 core with a ASRock X570 Phantom Gaming 4 motherboard



#5 Jeffrey Elliott

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Posted 28 January 2020 - 07:01 PM

I run a AMD Ryzen 3900x 12 core and I have had zero problems.....it is a workhorse!


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Jeff Elliott

New Palestine, IN

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NPI Consulting LLC


#6 Thomas Collier

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Posted 29 January 2020 - 10:52 AM

Thank you I will pass this on.



#7 Dennis Asher

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Posted 19 December 2020 - 11:57 AM

I wish I had seen this thread earlier.  I just built a new computer with a Ryzen 3800x 8 core and the computer can't see the key.  Did anyone come up with a solution for this?  Getting worried since I have $1600 in this build!



#8 Richard Rubinski

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Posted 19 December 2020 - 12:01 PM

Did you try downloading the key driver from Softplan?

 

 

http://www.softplan.com/ftp/Sentinel_Protection_Installer_7.7.0.exe 



#9 Dennis Asher

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Posted 19 December 2020 - 12:18 PM

Did you try downloading the key driver from Softplan?

 

 

http://www.softplan.com/ftp/Sentinel_Protection_Installer_7.7.0.exe 

Yes tried that already...thanks though.



#10 Richard Rubinski

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Posted 19 December 2020 - 01:31 PM

Try a different usb port



#11 Richard Rubinski

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Posted 19 December 2020 - 01:36 PM

Also you might run the driver exe file as the administrator. Right click on the driver file and left click on Run as Administrator.



#12 Richard Rubinski

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Posted 19 December 2020 - 01:38 PM

Run Windows update and install all of the updates, then try it again. Do you have another key to try? Or try that key on a laptop if you have one, or your old computer.



#13 Dennis Asher

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Posted 19 December 2020 - 01:59 PM

I have tried all usb ports.  I am sure the ports are okay because other devices will work when I plug them in.  I have installed all Windows updates and tried many different chipset drivers to no avail. I will try running the file as an administrator and see if that works.



#14 Richard Rubinski

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Posted 19 December 2020 - 02:23 PM

Does the key work on your old computer?



#15 Dennis Asher

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Posted 19 December 2020 - 02:27 PM

Does the key work on your old computer?

Yes it does.



#16 Richard Rubinski

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Posted 19 December 2020 - 02:34 PM

Try uninstalling the driver reboot, then run it again as the administrator.



#17 Richard Rubinski

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Posted 19 December 2020 - 02:38 PM

Mine is running 7.6.5 driver. Is that the same as the 7.7?

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#18 Richard Rubinski

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Posted 19 December 2020 - 02:41 PM

Maybe you can message Thomas and see what he finally did to get it to work.



#19 Phil Meade

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Posted 19 December 2020 - 06:18 PM

I just built a new system last week, with the newer Ryzen 5 5600 X processor. 

installed the Sentinel driver as an admin.I have had zero problems.



#20 Dennis Asher

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Posted 20 December 2020 - 08:45 AM

Maybe you can message Thomas and see what he finally did to get it to work.

I reached out to Thomas.  He said after months of trying things they sent him a new key and that fixed his problems.  I have created a ticket with Softplan and will call them first thing Monday morning to discuss this issue.  Thanks for all the help and I will report back what happens going forward.







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