Is anyone running Softplan on a new AMD processor? If so are you having any problems and how did you fix it? I have a new AMD processor and motherboard but the Sentinel Key will not work on it. After a month working with Sentinel support They are now saying the key drivers are not compatible with this processor and if i can replace it with an Intel processor.
AMD processor compatibility
#2
Posted 28 January 2020 - 08:34 AM
I had a new system built last October and I am using a AMD Ryzen 7 3700 8 Core, 3600 processor, with no obvious problems.
#3
Posted 28 January 2020 - 08:35 AM
Is anyone running Softplan on a new AMD processor? If so are you having any problems and how did you fix it? I have a new AMD processor and motherboard but the Sentinel Key will not work on it. After a month working with Sentinel support They are now saying the key drivers are not compatible with this processor and if i can replace it with an Intel processor.
It is odd that this is the first time I've seen this come up. But if true it is a real downer.
But it's believable, on my newish intel computer I MUST run windows 10. Nothing earlier. Supposedly there are a few instructions in the chip that win7,8 choke on.
#8
Posted 19 December 2020 - 12:01 PM
Did you try downloading the key driver from Softplan?
http://www.softplan.com/ftp/Sentinel_Protection_Installer_7.7.0.exe
#9
Posted 19 December 2020 - 12:18 PM
Did you try downloading the key driver from Softplan?
http://www.softplan.com/ftp/Sentinel_Protection_Installer_7.7.0.exe
Yes tried that already...thanks though.
#13
Posted 19 December 2020 - 01:59 PM
I have tried all usb ports. I am sure the ports are okay because other devices will work when I plug them in. I have installed all Windows updates and tried many different chipset drivers to no avail. I will try running the file as an administrator and see if that works.
#20
Posted 20 December 2020 - 08:45 AM
Maybe you can message Thomas and see what he finally did to get it to work.
I reached out to Thomas. He said after months of trying things they sent him a new key and that fixed his problems. I have created a ticket with Softplan and will call them first thing Monday morning to discuss this issue. Thanks for all the help and I will report back what happens going forward.
Also tagged with one or more of these keywords: AMD, processor, sentinel key, compatiblity
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