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AMD processor compatibility

AMD processor sentinel key compatiblity

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#21 Richard Rubinski

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Posted 20 December 2020 - 11:11 AM

That doesn’t make since if his old key worked on his old computer like yours.

#22 Dennis Asher

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Posted 23 December 2020 - 03:08 PM

Big shout out to Colin Moore over at Softplan Technical Support.  I had just completed a new computer build with a AMD Ryzen 7 3800XT processor and when I went to start up Softplan the new computer couldn't see the softplan key.  With the help of Colin, we reinstalled the drivers and ran numerous utilities to no avail.  The key would not even show up in the device manager.  Softplan sent me a new micro key on Monday which I received today.  Plugged it in and I was off to the races!  I had $1600.00 invested in this build so I was pretty nervous about this whole deal!  Can't say enough about Colin and tech support.  They really worked hard to get me up and running!

 

AMD Ryzen 7 3800XT 8 Core Processor

Abkoncore RGB CPU Processor Fan

ASUS TUF Gaming X570-Pro (Wi-Fi) motherboard

G.Skill Ripjaws V Series 64 GB DDR4 Ram

Intel 665p Series 1 TB SSD Drive

MSI AMD Radeon RX 5700XT Video Card

Corsair 850 Watt Power Supply

Musetex ATX Mid Tower Computer Case


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#23 Richard Rubinski

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Posted 23 December 2020 - 03:28 PM

I'm glad you got it worked out. Any info on why the old key worked on your old computer and not on the new one?







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