12 replies to this topic

[Chris Johnson]

As soon as I place a window into a round (radius) wall, the system always crashes (2016)

 

Am I asking it to do something I should not be doing?

[Chris Stewart]

it should do that I think (at least 2014 does)

[Tim Stockton]

Have you contacted tech support yet?

[Tim Stockton]

Chris,  I just created a curved wall and added 3 windows to it - no crashes.  Sounds like you are having a lot of crashes - I'm wondering if your install didn't go well or if there is something else happening...

[Chris Johnson]

I am thinking I may try and re-install, based on the issues I am having. 

 

I'll out in the field all week so contacting tech support will not happen for a few more days

[Chris Johnson]

So finally talked to Softplan Tech Support today after 3 weeks of being busy, I haven't resolved it yet, but the issue appears to be the video card

 

I was told to Softplan wants the fastest video card possible for best results, a gaming card I believe he said.

 

I have a PC I am loaded onto and the video card is part of the motherboard, not good enough for graphics, and when running Windows on a Mac you are having the same issues, so Parallels is out

 

It was funny when I called in, the guy had all my reports that I sent in and figured out the issue relatively easily, they know it is a problem and working on the cure

[Thomas Roman]

in my experience, Softplan tech support has always been top notch..

[randolph cohn]

........................................................................................

try to get an nVidia geForce GTX 600 or 700 series .

they'll be good enough for softplan.

 

you can get higher series but don't think you need it.

 

i'm not a computer techie so just repeating what i've heard

here on the forum.

 

others on the forum that know a lot more than me when it comes to hardware.

so listen to them.

[Chris Stewart]

On board graphics may make working in 3d slow but should not be the cause of crashes particularly when you are in drawing mode where the graphics card is not used much.

 

Try adding the windows first and then curving the wall. 

[Keith Almond]

....... Try adding the windows first and then curving the wall. 

 Can you do that? I must admit, not using curved walls a lot, but, didn't know you could curve a straight wall.

[Thomas Roman]

any wall can be curved by entering a distance into the DEFLECTION field.. think that was added, what, ver. 2014?

 

now, with ver. 2016 you also can curve the top by entering a deflection..

 

I just tried a curved wall, with a curved top, and added some windows... no crashes here...

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[Keith Almond]

As I said, I don't used curved walls, but it's nice to know. Thanks Chris and Thomas.

[Brian Berzinskis]

I have had issues with windows and doors in curved walls in all versions of SoftPlan. My current issue is some weird double line that goes diagonally across it. I am constantly deleting my curved walls and windows just to redraw them in the same place.