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Error saving rendered image

render error message

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#1 Robyn Pike

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Posted 27 September 2022 - 07:38 AM

Hi there,

 

I've been using SoftPlan for over a year now (with the same computer) and I have never run into this issue. I am unable to save a rendering as an image. I keep getting this error message (attached photo), no matter what the resolution is. I tested it on my laptop and it worked fine, so I'm thinking it may be something to do with the computer itself. Does anyone have any recommendations on how I could potentially fix this? Thanks in advance.

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  • Error message.jpg


#2 Gary McKeon

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Posted 27 September 2022 - 09:37 AM

Have you talked with tech support? Is your video card driver up to date?



#3 Robyn Pike

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Posted 27 September 2022 - 09:47 AM

Update: I am able to save a rendered image in a different project (on my computer)... so now I'm thinking there must be something in the specific project that will not allow the computer to render. However, my laptop will render it. This is strange to me as my computer has much better rendering capabilities than my laptop. Of course, the quick solution is to use my laptop for this specific project.  



#4 Robyn Pike

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Posted 27 September 2022 - 09:55 AM

Update / Solution: I copied and pasted the entire project folder, and renamed the new copy. And now everything seems to be working fine. Very strange lol but I thought I'd write this here just in case the same thing happens to someone else. 


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