Last week I drove 40 miles one way only to realize I forgot my Program Key. I called Softplan and was told there is no way around not plugging in you key to make the program work. I felt like I was in the dark ages. My friends and family use other software and yes....they can either get an emergency pass code or they type in a code when they use their software. When are we going to get something like this. It was the first time in 17 years but to drive in traffic for an hour for a four hour meeting on a 8200 sq. ft. house and no help from my software supplier....I think Softplan could figure something out.