SoftPlan Home Design Software

SoftPlan Key Exchange or Replace

Please continue with this form to do the following:

To exchange a parallel key for a USB key.
To exchange a physically broken key for a new key.
To exchange an old key for a code to allow access to older drawings.

This form is not for any other issue. It is rare that newer SoftPlan keys need be exchanged. There is typically a fix short of exchanging the key.

If you are experiencing an error #709 or error #803 please email program_activation@softplan.com and be sure to include the error number and key number.

If you are experiencing one of the following errors please email technical support support@softplantech.com:

#705
#706
#707
#712
#2209
#2212
#2226

The new key or code you receive will be temporarily activated for 30 days. SoftPlan will be sending you a permanent activation code as soon as we receive your old SoftPlan key(s) in our office. At the conclusion of the 30 day activation period your new key or code will not allow you to operate SoftPlan without entering a permanent activation code.

For United States Residents please return key(s) to:		For Canadian Residents please return key(s) to:
SoftPlan Systems, Inc. Attn: Key Returns 8118 Isabella Lane Brentwood, TN 37027		SoftPlan Systems, Inc. Attn: Key Returns 245 Labrador Drive, Unit 4 Waterloo, ON N2K 4M8

Enter the key number of the key you are returning/exchanging

Important!

It is your responsibility to return the old SoftPlan key(s) within the 30 day activation period. SoftPlan will not be responsible for all keys not received at a SoftPlan office. To ensure proper delivery, please send your old key(s) and completed form in a box or padded envelope. No LETTER envelopes please, as many keys are lost when sent in this type of envelope. It is recommended that keys be returned with both a tracking number and insurance. There will be a replacement charge of $895 for all keys not returned.

If you are exchanging a Version 11 key, the key being returned must be received at the US or Canadian SoftPlan offices before the replacement key can be sent. Also, replacement keys can only be shipped to the registered address.

Note:

Please fill out one online form for each key that is to be exchanged or returned. This form is for use of customers in the US and Canada only. International users please contact your local distributor.

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